Discovery vitality isn't providing the benefits advertised

Discovery vitality advertises amazing benefits - and they live up to their word - when it works. So much so that I have moved my banking over to them as well.

For the past month I have been sending them emails and calling their call centre which has cost me R100 in airtime because my healthy food and healthy gear benefit won't activate. Not to mention the lost opportunity cost because I should've been getting hundreds back on healthy food this month as my cashback should be 40%.

Their customer service team continues to tell me to select a preferred partner as a solution but I have done this. The most recent interaction I had was an email on 06 December 2020 stating that they would get back to me within 3-5 working days. I'm still waiting and it's 18 December.

I have been so disappointed with their customer service and ability to provide me with accurate solutions to my issue.