Discovery Vitality is a *******

Vitality promises benefits by when it comes to delivery they never do. When you log queries, it takes months to get feedback and rest assure it’s never a good one.

I was told that during lockdown until March 2021 since I had more than 36 gym visits I will pay my gym membership (I was on 100% since I met all my goals), but beginning of December I decided to visit the gym and to my surprise I was asked to pay more than R900 because I was owing and my account was about to be handed over. I decided to pay and take it up with Vitality, that was 3 weeks ago up until now I have not received any feedback. That same weekend I activated my Apple Watch benefit and paid R999, I didn’t not receive the code. I also inquired about this and same as the gym benefit no feedback has been given and they didn’t bother to refund me.

Even healthy gear I have given up on receiving the discount they promise, they wait for months to load it as miles so that you don’t see when the rob you. We pay money for Vitality membership but they don’t deliver what they promise.