Discovery -Vitality : Inconvenience to Clients due to IT system Problems

Every Wednesday morning Discovery Vitality rewards you with a spin if you've reached your active / gym points. This Wednesday past my spin was available and upon playing my spin, the system came up with message to inform there's been a technical problem, staing same, the spin was removed. My partner also experienced the same problem, upon playing her spin. We waited two days with Discovery Vitality having not replaced the spin. We called Discovery Vitality, having gone through a number of call operators, before finally going through to the correct operator that handles rewards, we were informed by the Rewards call centre operator that two thousand members were affected with the same problem and they working on it. It's sad that Discovery never made an attempt to inform their members of this system problem. A real concern that a huge corporate like Discovery are having IT issues, and keeping silent has not raise concern with their clients. It would of been polite if Discovery had notified their clients of their IT problems and a time period for resolution, this is more in line with customer centricity. As a Discovery client I must state that I'm concerned with Discovery having IT system problems, further it's been 5 days to date with no resolution and the spin not having been replaced. A real concern that Dsicovery is keeping this problem with regards to their IT problems systems under wraps.