discovery Vitality - incompetence at its best

<p>My Active rewards has not been syncing from my Garmin to Discovery since the 24th September. I have not changed anything on any of my devices since I linked the 2. I did a sync on the 24th and only took my steps and ignored my heart rate activity. So, *********** Discovery, it does work, it ignores certain activity by a fault of your OWN!. I escalated the issue and they asked for so much evidence, clearly a copy paste troubleshoot email that prolongs the fact that they themselves don’t know what to do. I provided the info they needed. Now here is how *********** they are! On their very own website under troubleshooting, they broadcast syncing issues they trying to resolve ( which is my problem ) None of the staff who has been emailing me knows about this! So, don’t trust the contact centres, via email or calls. They cant help you – they send you on a wild goose chase to avert attention away from their incompetence.</p>