DISCOVERY VITALITY incompetence!

Discovery seems to have "lost" the Vitality I pay for every month and I have tried remedying it with them every month (10 queries to date). Despite me following up every month I have Vitality at the beginning of the month and then lose it during the month - I get debited full gym fees and sometimes twice for Vitality and yet cannot claim discounts when I want to. I have all Discovery products (Health, Life, Insure, you name it) but they really cannot get this right!

I am at the end of my tether and hope they can actually do what they say for once as I hear every month that it has been fixed for good yet after 10 calls and different references nobody has actually fixed it or noticed that it is a problem worth escalating!

For information purposes, Discovery, your references are:

********** ********** 464 ********** 446 ********** 282 ********** 366 ********** 526 ********** 092 ********** 85 ********** 914852

Let's see if this time you can actually fix it for good - to ensure that people actually can use what they pay for!

I feel it is only fair that you pro-rata my contributions according to the time I have actually "had" the benefit I pay for!