Discovery Vitality, I jump through all of your hoops and you still let me down.

Since purchasing a Huawei watch GT2e in mid July, Discovery Vitality has been unable to get resolve the syncing of my work-out data so that I can claim my Vitality Active rewards and points. I've resorted to emailing them screenshots of my work outs every couple of days, this was manually uploaded by one of their agents until last week when this has been ignored despite several emails. I was able to hit my exercise goals every week from 01 Jan to 31 July 2020 but due to these issues I have now missed 2 weeks in a row! When phoning in to Vitality yesterday, after patiently waiting 20 minutes the agent answered and responded with a "our systems are down at the moment, phone back in 1-2 hours". Useless!!