Discovery Vitality – HealthyCare cashback still missing despite being told it was resolved

I am extremely disappointed with the way my HealthyCare cashback query has been handled.

I contacted Discovery Vitality regarding my missing cashback for my July transactions. I have received a response Friday 21 August, stating that the missing cashback “has now been allocated for July transactions” and that the matter has been resolved.

However, this is not true. The cashback is still not reflecting on my account, as shown in the screenshot I have provided to them.

What is particularly frustrating is that I was given confirmation that the issue had been resolved when, in fact, it has not. This means I now have to follow up again for something that Discovery has already confirmed should have been allocated.

I would like Discovery Vitality to properly investigate this matter, ensure that my July HealthyCare cashback is actually credited to my account, and provide a clear explanation as to why I was told it had been allocated when it is still not reflecting.

I hope this can be resolved promptly rather than requiring further unnecessary follow-ups.