Discovery Vitality Healthy Gear Shoe Booster - no backsies nonsense

A Vitality Shoe Booster Experience Query ********** 781

1. I activate Healthy Gear Benefit and get the card. 2. I activate Shoe Booster by paying the activation fee. 3. I buy a pair of shoes, swipe my card. 4. I exchange the shoes the next day because they were a size too big. 5. I don't get initial or subsequent cash backs. I log a query. 6. Discovery says I bought a pair and returned them so no cash back. I reply saying that I only swapped them for a different size. Discovery says they need proof of exchange. 7. I send proof of exchange. Discovery says that I have already used the shoe booster benefit because I returned the shoes, I will not get cash backs, and now need to pay the activation fee again.

Stop it. *******.