Discovery Vitality Have Zero Concern for Customers

I was called in July 2015 and offered a special on the Vitality service, starting from September, with a 3 months money back trial period. I was told I would be repaid R250 for the first three months of being a Vitality member. Telephonically, I was told to sign up for the Healthy Meals benefit in order to qualify. <br> <br> I received no reminder between July and September to sign up for Healthy Meals in order to qualify. I assume by September 2015 my Vitality account was active. I say assume because I was never informed by email or telephone that I was now a member. No welcome email, no nothing after signing up on the phone in July. But I was being charged R250 a month, yet received no communications WHATSOEVER from Vitality. <br> <br> I liaised with a consultant called Patience over December 2015, who was helpful until I last heard from her on 24 December. Since then I have had no emails answered at all and I refuse to wait 10 minutes on their call centre. Discovery Vitality charged me for the service without ANY kind of reminder or communications whatsoever, and no reminder to sign up the Healthy Meals benefit in order to quality. This is horrifying service and I demand assisstance!<br>