DISCOVERY VITALITY HAVE NOT RESOLVED THE SAMSUNG WATCH POINTS ISSUE

Discovery Vitality does not award the points due using my Samsung watch. For the past 3 weeks this problem has persisted.

I phoned Discovery Vitality twice and they said that they were aware of the problem and were working on it.

They also said that they would escalate my query and would revert to me.

Of course, they have not resolved the problem, not escalated my query and not reverted to me. This, despite what they told me. Shameful.

I am not receiving the points to which I am entitled.

It is significant that Discovery Vitality have remained silent on this problem. They did not communicate it to their members.

I am aware of others who also use a Samsung watch for measuring their exercises and they too are not being awarded points.

Discovery Vitality have adopted a very callous attitude to the problem. They assert that screenshots of each exercise must be taken and then emailed to them. That is no solution. It is an inconvenience.

After many years of using the Samsung watch why has the problem now manifested? And why has it not been resolved? It appears that Discovery Vitality simply don't care. They should not get away with it.