Discovery Vitality - gym membership cancellation without notice, shocking experience.

Gym membership cancelled without notice. After numerous calls to the Vitality contact centre and e-mails of formal confirmation, Discovery Vitality has failed to explain or confirm the following: 1. How was the Vitality premium collected monthly, up to and including the past 17 years, if all of the sudden the Vitality premium for the secondary member was not paid last month (their finance department confirmed over call 8 March 19 they don’t know), nothing has changed from a billing perspective. 2. 2 years ago, Vitality confirmed on a similar system error on the side of Discovery Vitality, “Kindly note that Vitality is billed through the employer group on 101 billing. The billing category on the membership is correct.” 3. Our Discovery Health, which includes the Vitality subs, has been collected from Discovery monthly without fail since 2001. 4. Gym membership was merely cancelled 28 Feb'19 without any notification or communication to the members. 5. Virgin Active Membership still not reinstated after providing all supporting evidence and 2017 communication on their system error then (seems re-curring every 2 years) 6. Vitality to still provide proof of collections to date and why last month the same collection process was not maintained, i.e. what has changed? 7. Treated as the party at fault, whilst Discovery Vitality is the one in admin chaos, no customer centric approach, even to loyal customers for the past 17 years. Customer not important to Discovery, system integration and what call centre script - shocking experience.