Discovery Vitality gym membership

<p>I have been a loyal customer of Discovery for almost a decade, I'm extremely fit, healthy and hardly ever claim medical aid costs. Yesterday, I got turned around at the gym due to "under utilization" on my membership. (This after getting a personal trainer and training 19 days the last month.)</p> <p> </p> <p>Apparently, I missed the activity window by 6 days. This is impossible.</p> <p> </p> <p>We have a gym at work where you can punch in your Vitality details after a visit, and it should "log your workout". I've been coming to this gym mostly, as it is much more convenient. I was under the impression that these visits were counting towards my gym activity, but apparently not, despite the machine clearly being labeled Vitality.</p> <p> </p> <p>I've now read the small print and understand that Discovery wants to remove as many of the "old contract" customers as possible, but I'm convinced this treatment is not fair towards me.</p> <p> </p> <p>Can we have this sorted out asap? I'd love to continue my healthy lifestyle and otherwise happy relationship with Discovery without this unnessacery stress.</p>