Discovery Vitality Gym fees benefit

I recently changed from one profile to another with discovery health and my vitality gym fees benefit was deactivated as a result. On the 5th of January 2015 I logged a request with the call centre to correct this and reactivate the benefit.<br> <br> After receiving no response after 7 or 8 working days I phoned discovery vitality again. They said my query was being taken care of and they would get back to me within 2 working days. Again there was no response from them. Fed up with this horrible service I again phoned them and still no response and still nothing was being done.<br> <br> I had to phone them again today after 16 working days of no response or results and absolutely nothing has been done to resolve my problem and the benefit is still not active. This is some of the worst service I have ever experienced from any company. It's unacceptable to get nothing when paying for a service.