Discovery Vitality Gym Booster Benefit

The service from Discovery has to be by far the worst service I have received. I have a gym booster benefit in place and was debited on 1 September 2019. Today is the 2nd of October 2019 and to date my cashback has not been paid back to me. Just one line excuses from Vitality agents saying there is a technical issue. Why promote a product if you cannot meet the demand. Further more, service consultants who also have no idea what is going on . Tsepho Boqo...brush up on your Customer Service s****s. Imagine....being put on hold for 5 minutes for them to find out the Complaint process...How can there be no Complaint process in place?? Consultants are not equipped to answer questions. 25 minutes later on a call I made to get a ****y attitude from a Discovery Vitality Manager Tsepho Boqo,,,who wants to talk over you instead of listen...absolutely terrible service....one of the selling points for Vitality money was that i would get interest on a positive balance if an account was opened...my cash back has still not been paid for September and i have now been debited for the gym benefit on 1 October 2019...will the Cash back for September be paid back with interest??????.....this money would have earned interest.... Very bad service