BC
Bennie C

1 reviews | Active since Oct 2013

25 Jan 2017, 09:43

Discovery Vitality/Fitbit

<p>The service that I am getting from Vitality is to say the least shocking.</p> <p>My steps on my Fitbit does not pull through on the Discovery app. I ve been trying for more that a week to get this sorted. Every time Vitality send me a ref no. Every time they need more info. I have even send the my URL link. Accoring to the Discovery app on my Iphone it does sync. I ve asked the call centre for a manager to phone me. After 24 hours I phoned again. I am still waiting.</p> <p> </p> <p>It does look like Discovery Vitality does not want to solve this problem. I have now lost out on two weeks of points and rewards.</p> <p> </p> <p>They are useless</p>

0
Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply25 Jan 2017, 10:56
Official

Good day Bennie

Thank you for contacting us.

We have escalated your query with our device specialists, to contact you urgently.

Regards,

Vitality Team

BC
Bennie C's update25 Jan 2017, 11:32
Reviewer Update

I can confirm that someone have phoned. Lets see what happens