Discovery Vitality customer service is shocking

I am really not sure why I as a customer pay for this shocking service!!!

I purchased a new fitness device toward the end of July, using the Device Booster benefit (which insinuates the device syncs seamlessly to Vitality), evidently I was mistaken. The device purchase was for the pure reason of ensuring I get active rewards.

THE DEVICE IS NOT SYNCING!!! Initially I was told there was a known issue which Discovery is working to fix...cool...

Since July I have been sending through screenshots for my points to be allocated.

Each call I make AT MY OWN COST at between 15 to min each, is a frustrating and non rewarding endeavor. To be told the same thing....email X Y Z, which I HAVE DONE. MANY TIMES. And now, I just seem to be getting ignored. I keep asking for an update/resolution but to no avail. The consultants are not helpful and keep making me go in circles. Consultants keep promising to call me back with information and treat my like I am technologically challenged. On the many calls with Discovery I kept asking for my November points to be allocated, as we are close to the end of the year and I do not know how many points I need for Diamond (due to November not being allocated) On the call this Monday morning, I was asked to submit all of the information AGAIN, which I did...and received an automated email stating that a Discovery consultant will contact me within 2 working days.

It is now Friday - ie: the FIFTH working day, 3 days after promised. And I have received absolute NOTHING, no points allocation/no email saying need more time/no anything.

Discovery\Vitality clearly takes paying customers for a ride and just wants money from me but not delivering the benefit I am meant to be receiving. Their customer service is lacking, and they don't even bother to manage expectations decently nor do they bother to follow up on customers issues.

ABSOLUTELY APPALLING!