Discovery Vitality Customer Service

I am writing to express my extreme dissatisfaction with the service I have received regarding the transfer of my Discovery Vitality membership and the subsequent non-payment of outstanding cashbacks.

I have been a Discovery Vitality member since high school. I recently transitioned from my parents' Vitality account to my own, and the entire process of transferring my details and accrued benefits has been unacceptably complex and difficult.

Unresolved Cashback Payments For the past two months, Discovery has failed to pay the cashbacks owed to me.

I have been in contact with your support team for approximately three weeks without success.

I have logged multiple support tickets and specifically requested a callback from a manager, yet I have received no meaningful follow-up on any of my requests.

The stated customer service standard of a resolution within "24-48 working hours" has been entirely disregarded, which I find to be highly misleading.

This ongoing lack of communication and resolution is unacceptable.

Ongoing Billing Inaccuracies To ensure I receive the correct amounts, I have begun keeping detailed records of my spending and the corresponding expected cashbacks. Despite this effort, my October 2025 cashback calculation is already incorrect.

This pattern of administrative failure, combined with the difficulty in resolving the issue through your support channels, is severely eroding my trust in Discovery's service.

I require the following actions to be taken immediately:

A manager must contact me within 24 hours to personally oversee this issue.

The outstanding cashbacks for the past two months must be calculated correctly and paid immediately.

The October 2025 cashback calculation must be reviewed and corrected before the payment date.

Please treat this matter with the urgency it deserves. I expect a prompt and satisfactory resolution to these long-standing issues.

If it was possible to give a 0 star review, I would!