LH
Luda H

1 reviews | Active since Oct 2010

04 Feb 2016, 15:50

DISCOVERY VITALITY CUSTOMER CARE MELTDOWN

REFERENCE NR ***<br> REFERNCE NR ***.<br> REFERENCE NR ***.<br> <br> I have it under VERY good authority that Discovery is disseminating its customer service due to the overload bankmed has brought to the company. There is a total meltdown in service!!!<br> <br> My first complaint was lodged 21 Jan and still not resolved with *********** staff giving me wrong answers. This week once again there is issues with my active rewards with my Saturday parkrun points disappearing!<br> <br> Can a SENOIR manager call me immediately as my next stop is the newspapers and noseweek. I had enough!!!<br>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply04 Feb 2016, 19:21
Official
Hello LEH,

Thank you for your comment.

We have referred this query to one of our senior Vitality representatives to contact you and resolve.

Regards,

Kholofelo Marutha
Discovery Vitality