Discovery Vitality condescending managers

When ordering a Flu Juice at Kauai - The Mark yesterday, I accidentally selected a 25 point reward instead of a 40 point reward. After then selecting the 40 point reward too, I was told that I should call Discovery Vitality and explain the situation to them. They will be able to rectify the issue. When calling the call center this morning, I was told that it's system generated and they cant help me - immediately dismissed. I asked if there was anything else that can be done do to help me? I was told yet again (cus maybe I am stupid) that it's system generated and they cant help me. Like I didn't understand them the first time. I asked who I can speak to to escalate the issue. I was transferred to Tshepo Boqo who, when I asked him to please not just repeat the same answer for a third time, told me that I cant always be told what I want to hear. For starters, that attitude towards a client is unacceptable. When I then explained that previously Discovery Vitality have always tried to help me, whether it was manually or suggesting alternatives, I was told that "So what you are telling me is that you repeatedly make the same mistakes". I am not used to being spoken to in that ****y tone of voice and with such a condescending attitude. Please note, this is not being petty about 25 points, it's about the unwillingness of Discovery to even TRY to assist me.