Discovery Vitality - Clicks voucher promise. Terrible customer service

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Was contacted in December 2019 by Vitality who said if I went for a health check at my local clicks I would receive a R250 voucher - no strings attached. I questioned this and was assured that I would receive the voucher within the same month after going for the check up.

I went for the check in December 2019 and to date I still haven't received this voucher. I've called and followed up 3 times since with frustrations growing and empty promises each time.

Eventually a voucher was sent and it didn't work. I followed up again only to be told it wold have to be escalated again but would be called back in 5 minutes after pushing back. That was an hour ago.

The cost and time I've put in to receive this R250 voucher has far exceeded the value and the level of service received so far has been disgusting.

A quick google will bring up thousands of complaints on Hellopeter and event an article on Fin24 on the lack of service for Vitality.

Not only will I be sharing my experiences with my friends, family and colleagues, I will most certainly be cancelling my Vitality as a mater of principle.