Discovery Vitality cant link device

For the past 2 weeks i have been trying to link my Garmin device on the Balancesa website. The button on the website to link my Garmin account does not load the next page. I have called and emailed Discovery numerous times and no one can assist. The latest email from the help desk states it will take up to 14 days for their IT dept to look into it. Pathatic service from this progressive company.