Discovery Vitality Cancelled Without My Knowledge!

<p>Discovery Health Membership No. - 421 385 860</p> <p> </p> <p>I have been a Discovery Vitality member for a number of years, and recently reached Diamond status. A few days ago, however, I received an email stating that my Vitality policy was cancelled on 31 October 2016 (even though it had been active until a few days ago). I did not request for this policy to be cancelled.</p> <p> </p> <p>After calling the Discovery Vitality call centre, I have been given a number of reasons as to why this has happened such as it was cancelled by my employer (I actually changed employers at the end of October) and that I have not been paying my membership fees (there was a problem with my debit orders not going out for some reason, which Discovery had previously noted was no fault of mine, and that they would resolve it).</p> <p> </p> <p>I have been told that my Vitality membership will be reinstated as of 1st Feb, but I want to ensure that I will be resinstated to Diamond status as well, as I did not request this cancellation of my policy. If my account is found to be in arrears, I am more than happy to settle. </p> <p> </p> <p>This has been a huge inconvenience as I am now trying to book a holiday for my family using my Vitality Discount, but am unable to due to this issue with my membership.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Lereesen Naidoo</p>