Discovery Vitality Cancellations is a nightmare

A total nightmare to cancel your Vitality Membership. There is no direct way to reach the cancellations department. I first tried to phone in March 2020, no success only got message to use online platforms, then notified the Vitality broker by e-mail, he simply rep**** that he only manage my short term insurance and I must contract Vitality directly if I want to cancel my membership, did not even provided a contact number. After a great deal of struggling I got an email address, I submitted my cancellation notice, which was then "forwarded to the cancellations department". I received an automated response that the cancellations department will get back to me in 5 days......the 5 days passed, I wrote another email (not possible to reply to the notice of the cancellations department that they will respond within 5 days) asking to confirm that the cancellation notice was processed. No reply. Needless to say at the beginning of the month (now the third month since I started with this struggle my account is still debited with the Vitality membership fee. I phoned again hoping to get through to a consultant now that we in level 3 lock-down. After a long time got though to a consultant, after some security questions he confirmed that he will put me through to the cancellations department. I asked him for a direct number "in case the call get dropped" he told me that it is not possible to contact the cancellations department directly but he assured me the call will not drop, after a short while he came back to me and told me that "the system does not allow him to transfer the call". He advised me that he will have to restart his system and will then call me back. It has been 30 minutes ago and no return call. Be warned once you become a member you will have endless difficulties to cancel your membership in future..........