Discovery Vitality baby vouchers and terrible attitude from Masego (I spoke to her)

<p>I registered for discovery baby benefit in February 2015 when i was expecting my daughter . I recieved vouchers from discovery. Clearly stating that the vouchers are valid for the period of 3 years from the date of birth of my child. my child was born 9 April 2015 and she is currently 22 months ( not even 2 years). I did not use my car seat voucher because i had a stay in child minder and hardly drove with my child because I am close to the mall , i just walk. There was no preasure to use the voucher because i still had plenty of months before expiry in 2018. In November 2016 my daughter started day care and then i needed the car seat to drive with her. I took my voucher to the nearest Toys R Us and I was told the vouchers are not valid anymore and that was a communication they got from discovery.</p> <p> </p> <p>I called discovery and I spoke to Lesego ( ********** 874) who after listening to my complaint promised to call me in 24 hours time with a decision from her superiors and she never did. I called later and spoke to Chumani ( ********** 961) who told me that he will escalate the matter to the superiors and call me with their response. I called later because he didnt call me back, He told me that he couldnt call me as promised because there was still no response from the superiors but he will call me back later that day to inform me about the progress. He did call me and told me there was still no response from the superiors. This has been going on for almost 3 weeks now.</p> <p>This morning i call to findout about the solution from discovery vitality and i spoke to a very inconsiderate (politely) lady with a big attitude. she didnt even want to understand my point, but just told me it was a business decision to cancell the vouchers and thats it. she would even stop me when i try to explain why i think im being unfairly treated and discovery Vitality has to compensate me. I tried to explain to her that i have this matter escalated but she would just not listen. she was not professional at all and did not reason with me. even if nothing is going to be done just dont be rude to people you dont know . i am currently pregnant and i just felt like the worse thing on earth the way she was talking to me. I was so polite, i never shout ever.</p> <p> </p> <p>I was done with discovery vitality and their frustrations , i then asked her to transfer me to someone who was going to help me cancell the policy. I was not very surprised when she did not transfer me because she is very rude and ineffective. I had to start the call again and find my way to someone who can cancell for me (Ref; ********** 700 ). I am pregnant again and wouldnt like to go through the same experience again with discovery vitality. I am very disapointed. Im actually hurt. People stay away from this company as you can read other peoples' reviews. I blame my big brother for refering this company to me but i forgive him because the service is shocking to him as well.</p> <p> </p> <p>N</p>