Discovery Vitality Are Not Loyal To You

I have been a loyal Discovery member for the past four and a half years and have consistently remained on gold status. I would be 5 years gold in July in which I would move to diamond. My partner and I had our baby in November 2019 and i moved over to her plan as it offered more for our child, however, I was reverted back to silver... Discovery, you have the audacity to do this to me. My previous discovery membership ID was ******220. I want my points moved over at once. ON TOP OF THIS, all of my healthyfood benefit savings were credited to a dead standard bank account for the WHOLE of 2018. I am entitled to R377.01. Please make reparations and assist. regards, Chad Barry.