Discovery Vitality Apple Watch billing issue

Discovery Vitality & Discovery South Africa

I logged a query with Discovery Vitality OVER FOUR MONTHS AGO, which is STILL outstanding?

They promise a response back within 2 business days, but simply simply don't respond. My last correspondence to them on 24 Sep stated that unless i got a reply back within two days I would be forced to raise the issue with the FAIS Ombudsman in the hopes that he can intervene and resolve this matter. This fell on deaf ears.

It should be no surprise that after 23 years of being a loyal Discovery client, I have now cancelled all services with you (Life Cover, Health, Vitality and eventually Credit Card)!

#BadService #LostLoyalClient #BadCustomerExperience #Disappointed