Discovery Vitality App Misleading

I am writing to convey my disappointment regarding the Free 3-Month Vitality offering provided by Discovery.

Upon using the app, I encountered the option to apply for the 3-month free Vitality offer, which I decided to avail of once more. I had previously been offered this promotion in November 2022.

Regrettably, I was unaware that individuals who had previously taken advantage of the free offer would no longer qualify. In all honesty, this could be perceived as a misleading aspect of the app, as it continues to present the offer to individuals who have already benefited from it.

I advised my employer to cancel Vitality as a result and was informed that there is a one month cancellation period.

I emailed Discovery to express my disappointment and did not receive a response. Its now a month later, they are looking to debit me once more. This is really poor service from a company that proclaims to provide otherwise.