Discovery Vitality app does NOT support Honor 90 & Honor Smart watch 4

Dear Discovery Vitality Customer Service,

I am writing to express my extreme disappointment and frustration with the ongoing issue I've been facing in trying to link my Honor 90 smartphone and Honor Smar****ch 4 to the Discovery Vitality app for fitness rewards. This problem has persisted since February of this year, and despite numerous attempts to seek assistance, I have received nothing but unhelpful responses.

As a loyal Discovery Vitality member, I rely on the app to track my fitness activities and earn rewards accordingly. However, the inability to link my Honor devices to the app has significantly hindered my ability to fully utilize the benefits of the Vitality program.

Despite my repeated calls and inquiries to your customer support team, the responses have been consistently dismissive and uninformative. I am repeatedly told that the Honor devices are not compatible with the Discovery Vitality app, without any further explanation or effort to resolve the issue.

This lack of support is not only frustrating but also unacceptable. It's incredulous that in this day and age, a major health and wellness program like Vitality cannot accommodate popular devices like those from Honor.

I urge Discovery Vitality to take immediate action to rectify this situation. Whether it involves working with Honor to establish compatibility or developing a solution internally, it's imperative that Vitality members are able to seamlessly integrate their preferred devices with the app.

I expect a prompt response and a resolution to this matter. As a valued customer, I deserve better treatment and support from Discovery Vitality.

Sincerely,

Pravesh