DISCOVERY VITALITY AND CASH BACK biggest joke. 3months no cash back just excuses

im utterly disgusted with the way things are dealt with at vitality cash back especially the way i am being treated from your guys you are really testing my patients firstly i was promised that my cash back for the last three months would be paid by June 25th this is after it was delayed for 2months already. now today i get a message that i will have to wait another month for July for this to be resolved. why are you guys not doing your work properly who is in charge of this vitality cash back services. is there even any management in place. i can not understand such a big business mess up month after month and again you messed up today. i can not fantom how this is possible? please give me an explanation get a manager to phone me im tired of your excuses. you gave me a dead line for the 25th JUne Stick to this dead line i can not wait another month. get back to me as to what went wrong im tired of this covering up of excuses, has there been an investigation as to whom is at fault where did this go wrong once again for the 4th time. discovery come on man you are bigger than excuses. i asked that some one like an manager phone me to discuss this issue please get back to me I am seriously tired of all your lame excuses. lets go back in to the ****book messages send dating almost three months back why has there been no action on my requests? is this the way you are dealing with problems from clients by just simply giving your word it will be fixed and then you wake up on dead line day to relise that you did absolutely nothing. i can not understand. why do you advertise so wonderfully about how great vitality 25 percent cash back miles is and extra 15 percent discovery with the back on health product but when it comes to pay out you give us all the excuses in the world. in this case it would be rather better to stop your whole program and stop taking us for a joke and just close down the broken program so that you first get the necessary actions in place to get the program ruining smoothly get your people trained up and not sell us something via marketing that doesn't work...