Discovery Vitality - Am I being **** to?

I rejoined Discovery and Vitality under a new medical plan effective 01-Aug-2018. Ever since then my workouts do not automatically calculate points on the app - I have to phone in every time. They keep telling me that it is a problem with the system on their side - for 3 weeks now? Really?? I checked with my friends on the weekend - they do not have this problem - their points load immediately (like mine used to do, not even taking up to 24 hours). Clearly it is a problem with my profile. The first time I phoned in the call center person told me it is my profile and they will get it fixed but ever since I am being told it is their system which is faulty. Am I being **** to or is someone too lazy to fix my profile? Which one of the two is it? Clearly there is no other reason. And it is not my Garmin watch/app/account that is the problem as my gym visits are also not loading. I went to gym on Fri 17-Aug and still waiting. You are useless Discovery Vitality. And no, you do not get 48 hours to respond - if the problem is not fixed by end of today (I will have another workout this evening and will expect to see it on the app when I wake up tomorrow morning), I WILL cancel my Discovery Medical aid, Vitality and Insurance!