Discovery Vitality - After a rude staff member - the Manager doesnt come back to you

Hallo

I guess this is the only way to communicate with Discovery Vitality - I have sent this email to a certain Marvin Mo***eng who assured me that my query would be fixed. He sent me all his details including his landline - I have been trying to call his landline and there is no answer.

Someone called me a couple of days ago to tell me that my query has been fixed and I need not worry - and asked if I received the required sms (mind you the sms came through as i was on the call) - I asked the person on the line to tell me for all the inconvenience caused what will i get because right now i want a refund - he said he will call me back guess what Im still waiting - I havent been to Babies r us as yet as I need confirmation that the sms code will work BUT Marvin is no where to be found

(email i sent Marvin)

Nthabiseng C Vilane ********** Aug 13 (4 days ago) to Marvin Hallo Malcom,

Thank You for your assistance the other day.

Im not sure we are all on the same page. I need the gift pack number (which is an 8 digit number) - i went to the store AGAIN for the 3rd time to be told that the number I received is not for the gift pack.

NO i have not yet received the letter from Vitality with the voucher number.

I live 13kms from this store (a return trip is 26kms) and I have been there 3 times already - im spending petrol trying to get the gift pack - and im also paying for vitality of which im unable to use at a time i need it most.

I have paid vitality on average R300 + a month for the past 3 years which is = over R11 000. All I ask for is a gift pack for my baby of which i now have to spend another R300 on Petrol to get - for all my troubles i also get a attitude from your agents, measly R200 PnP voucher and still NO gift pack. I have spent more time and money (on calls, trips to Toys r use, emails etc ) trying to get this .....

Can someone explain to me why im paying VITALITY???? if this is what we get ?????? can I get a refund of all the premiums I have paid as I have never used it if I recollect correctly except with the birth of my son in 2016.

Please see the screen shot of what I need - THE GIFT PACK VOUCHER NUMBER

My number is ********** 161