Discovery Vitality administration is useless!

Discovery Vitality administration is the worst customer experience ever! Every month, I have to contact Discovery Vitality to find out whether my Discovery Vitality is still active, because VIRGIN ACTIVE keeps changing my monthly gym membership fee to the non-Discovery Vitality member fee, based on an instruction from Discovery Vitality! Please, get your administrative house in order, Discovery Vitality! I have been dealing with a consultant by the name of Jaylee, and Jaylee has not been helpful at all! Please help me, Discovery Vitality!