Discovery Vitality Active Rewards goal points not dropping after extended period of now reaching goal

In September 2019 Discovery dropped Tom-Tom support. I am not complaining about that because I think that may have been out of Discovery's hands. But since then, I have not been able to meet the Active Rewards goal.

The Discovery web-site states:

" When members miss goals, the weekly goal will start to drop – to nudge them to get active. And when members achieve their goals, their goals will start to increase – to motivate them to get fitter."

Seeing that it was not dropping, I contacted Discovery to be told that the goal would drop after 4-12 weeks. Well it is now 19 weeks later and it has still not dropped. After numerous interactions with them they told me that in fact my goal was correct (900) and it may not drop. They could not tell me if and when it would drop.

This is in contradiction with the stated operation. Discovery, please help me. With Tom-Tom support dropped, I am never going to hit the 900 target and it is not dropping to make it reachable. This seems completely unfair.