Discovery Vitality - A Promise We Make is a Promise we Break.

My wife and I are Diamond Vitality members and theoretically enjoy big benefits because of that. I say theoretically because most times when we have tried to use our benefits, we have not been able to do so.

Three recent incidents are: 1. Trying to buy running shoes using the Shoe Booster benefit. It was impossible to pay the activation fee despite trying multiple times, contacting Vitality, etc, etc. Eventually, we were told that the Shoe Booster benefit was falling away and changing to the Active Gear benefit with distinctly reduced benefits, I fought the reduction in benefits because we had app**** well before the change, but bottom line is that we eventually bought the running shoes (with a greatly-reduced discount) on Vitality Active Gear after haggling with Vitality for weeks. 2 & 3. Do yourself a favour and try and book a flight through Kulula/British Airways. It is not possible! Twice now I have tried to book flights online and I get right up to the point of choosing my flights and paying for them but the system would not allow this. An email address was provided so that one could send your booking requirements through. I tried that - NO RESPONSE, despite following up again (they never-ever did respond to my emails). I then tried to call the Call Centre by phone - unsuccessfully (they NEVER answer their phones). I have had email correspondence with a helpful young lady at Vitality but even she has gone quiet and no longer responds to my emails. What makes this whole frustrating saga even worse is that we cannot use our Discovery Miles and we lose our substantial discount if we book directly through British Airways, which I was eventually forced to do.

Vitality, it seems to me that you don't really want us to use the benefits that we have worked hard to accumulate. Either that, or you cannot get your act together to actually administer the system that is supposed to be in place.

You have conned us, your loyal fee-paying members and YOU HAVE BROKEN ALL THE FANCY PROMISES YOU MAKE IN YOUR MARKETING BLURB!! Shame on you!