Discovery vitality- A joke

I phoned Discovery vitality towards the end of last year as there was an error regarding our vitality points and hence our status for this year. They could see the error and I was told to look out for an email once this was rectified. No email came through. I phoned again- received another reference number and was told that the issue was escalated on the system. Still nothing. I phone again and again and AGAIN. Each time being told it is being escalated as this is all they can do on their side. I've asked for another number or email address so I can try and get hold of the relevant people- these don't exist apparently. So, either I am not valued enough as a client or you people just don't care. BUT I still await a call or indication as to what is happening.