Discovery Vitality

Copied, pasted and in agreement with previous review. The automated phone system is absolutely awful. Firstly it does not give you the option to return to a previous option if you mistakenly choose an option that does not give the answer you want. Sometimes it takes you into an internal telephone system called Audex from which there is no return. However, if by some miracle you do actually manage to get to a point where you are able to speak to a consultant that also takes 5 tries because you get cut off so often...I never got to speak to anyone. Most of my training sessions that should qualify for points are ignored so I end up paying almost the full amount on my Apple watch every month. Of course I cannot get through to anyone at Discovery to take this up with. Discovery is failing as a tech institution.