Discovery Vitality

On the 12th of June I received an email informing me that as of the 10th of July I will no longer to able to use my TomTom Touch or any TomTom device to reach my vitality fitness goal.

At the end of 2018 Discovery Vitality did inform us that no new TomTom devices could be linked after 1 January 2019, but if you were already linked with a TomTom device you could continue using it.

At this stage it would have been a great help if Discovery Vitality could have mentioned that they were planning to phase it out all together. That way the TomTom users could have began to make plans financially to purchase compatible devices.

My watch strap broke 2 weeks ago and I managed, with great difficulty, to get hold of and purchase a new strap. If Discovery Vitality had given more notice, I would not have wasted my money.

In the email I received on the 12th of June it also informs me about their Device Booster which pays you back a percentage of the price of the device as you reach your fitness goals. This is not helpful at all as you must purchase the device first.

I hope Discovery Vitality reconsiders this decision or at least postpones it to give their TomTom using Vitality member more time to make alternative arrangements.