Discovery Vitality

In the beginning of July I wanted to cancel my Vitality because I’m not using all the benefits and it’s a wast for me to continue with it. I called in to cancel the vitality and after we spoke on the phone for a long time they informed me that they will have to send it to the cancellation department and it will take 3 to 4 week. After 4 weeks they called me and ask me why I want to cancel it and why I’m not using all the benefits. The person on the phone eventually understand why I wanted to cancel it and informed me that it was cancelled and that I needed to inform my HR that it’s been cancellled so I did that and I thought it was done. I called in last week to find out why it’s still going of from my payslip and they told me my employer must cancel it from their side which is strange because they told me it’s been cancelled. They also told me they saw I did a quary in July and it’s not been cancelled yet. When I called in today they said it’s only been cancelled now and will be affective in Noverber, 3 months later. Vitality is eager to take my money and let me apply but has issues when I want to cancel it. I would advice everyone to stay away from Vitality if they are not going to use all the benefits and for those who already have Vitality and want to cancel it to do it now and follow up on it everyday to avoid all the trouble that I went trough with them. This is probably the worst service I had ever had. I hope I helped someone with the same problem.

Thank you.