FM
Frank M

1 reviews | Active since Feb 2016

29 Sept 2022, 09:01

DISCOVERY TRAVEL - WORST SERVICE IN THE TRAVEL INDUSTRY !!!

What an absoulte bunch of idiots. For such a huge company they need to spend money on their Technology . In 30 years of business I have never been so frustrated with being cut off , personnel not wanting to help you , putting the phone down on you , basically not giving two hoots about their customer. Its great offering incentives for Travel but it doent help if you cant speak to anyone about it or get a problem resolved, and don't get me started on how they pass the buck. I spent R 400 on calls back and forward . You have my number on your system , but when you cut me off you don't call me back and i have to call and start all over again with a new person. SHOCKING,SHOCKING..........

THE WORST CUSTOMER SERVICE - RIGHT UP THERE WITH ESKOM

I am your customer, this is not rocket science. Without customers you don't have a business.

I have all my insurance , investments, RA's , LIfe and Hsort term with Discovery and this experience is making me consider to change. If you cant get a simple thing right like an amendment to travel who the hell will you manage my investments

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