Discovery travel things you should know about

so you book a domestic flight through vitality travel and the airline cancels the flight. The airline( Cem air) apparently does this often if the flight isn't full. They offer a earlier or later flight that doesn't suit as you have other engagements so you elect to receive a refund and book another airline. If you booked directly with the airline you get the refund within 48 hours. With discovery you are told it takes a minimum of 6 to 12 weeks! and you get charged an admin fee of R211.60 , they also don't refund the booking fee. Not only that but you also loose the discount you received on the flight. There is also no help outside office hours, we were left stranded on an international flight where the call centre was un reachable because they only work office hours and not weekends, it cost R30 000 never received a refund . Discovery offer free international travel insurance? please check your insurance because it is only valid for 6 months from purchase of the ticket. ( if you purchase more than 6 months before you fly the insurance has expired unless you query ! its not linked to the travel dates. The booking works when the flights are expensive and there are no hiccups but if you only get 10 % on a cheaper flight the admin fee doesn't make it worthwhile and you have to beg for your money back if the airline cancels the flight.