Discovery Travel Staff will sink this Business

Discovery Travel need to seriously "up their ante" if they wish to compete in the Travel Market, however the current beneficiaries of this Service are those Members of Discovery Bank & Vitality only, of which is apparent that Travel takes advantage of.

I recently made a Hotel Booking via the Discovery Bank & Travel App and due to an error, I had to cancel this booking and to expedite matters, I rebooked it in totality.

Now this is where the "irritating" part starts. After submitting my claim for a refund of the cancelled booking, I was told that it will take eight weeks for the refund to be processed. After eight weeks I received "my refund" which amounted to R3232.42, a shortfall of R2840.18, from that of R6072.60 that was initially paid.

Upon questioning the shortfall, Discovery Travel initially sent me an "internal costing" via email, which was never attached and I then had to request the "costing" to be sent to me. The said "costing" was a breakdown of SOME of the "charges" amongst which included SEVEN HOTEL BOOKING FEE CHARGES! I questioned this and a week later I received a "further refund" of only R634.80, which still left me with a shortfall now of R2205.38, again with no breakdown or explanation of how this "further refund" amount was calculated.

I now await Discovery Bank & Travels' latest explanation, however I had to put this out here for Travellers, Vitality and Discovery Bankers to be aware of.