Discovery travel is failing me as a loyal client with six different products with them

Discovery travel is failing me as a loyal client with six different products with them. They are manipulating my travel booking not to pay my refund. I have canceled a booking through Discovery, and it was confirmed by Kgomotso, the agent, that the airl8ne was going to take R850bper person, and that is on record. Also, my status was written refund, yes, but today they changed it to refund no