Discovery Travel is a DISASTER

I booked British Airways flights to Canada via Vitality. I then had to postpone my flights last year due to Omicron, and received vouchers for my flights which are valid until 2023. Neither Discovery nor British Airways seems to be able to solve a VERY simple problem between them. I am requesting a refund so that I can simply book via vitality again and exercise the discount they offer. I would even book with british airways again. This has been going on for 3 weeks now and the level of antipathy and ignorance that I have dealt with Discovery has just ended my love for them. I was always the biggest advocate for discovery and all its benefits. I feel sick! DO NOT FALL VICTIM TO USING VITALITY TRAVEL, its a **** show I am sorry to tell you!