Discovery Travel and Bank, you supposed to be better than the rest!

I have been waiting for over three months for a refund from Discovery Bank and Travel. I have spoken to numerous people and "Managers" at Discovery and not one has bothered to phone back or let us know what is going on with the refund. We hired a vehicle in Cape Town and took it back two days earlier and were told that Vitality Travel and Discovery Bank would refund us. The promises and lies have been ongoing for way too long. Shocking service. I have quite a few references for the many many calls I have made.