DISCOVERY TRAVEL

This company that handles traveling for @Discoveryvitality is a ****MER they took advantage of people who missed a flight they told me they don't have a refund. My mother passed away had to book 3 tickets because is emergency. Now the gates are closed they can't reschedule us for another flight I lost R8900. I have discovery banking for my salary and life cover also medical aid scheme. YOU DID ME WRONG LOSING A MOTHER AND YOU CAN'T EVEN RESCHEDULE OR REFUND MY MONEY IS ****MING PEOPLE. with this company is my last time having your service, accountable for their transgressions and ignore customers treating them as nuisance. It is easy to make promises on the phone and if they are not kept too bad for the customer despite communication the list is to refund me and take your penalty not telling me I cannot get refund even SAA do have refund policy I spoke to the lady from SAA that they do refund within 9-11 days. So, what kind of service you offering if you cannot meet your customer/client halfway. we work hard for our money. If losing mother came with this **** that means you lost a client too. PLEASE REFUND MY MONEY!!