Discovery - the only guarantee is that they will take your money, and fail to deliver

Discovery made headlines in June promising that all Vitality Bank holders would automatically be refunded.

I have opened an account; I have contacted their call centre, I have emailed their help email address; I have even been promised a refund last week Friday - and still nothing.

BUT - the banking fees came off without a hitch.

FROM Discovery website: What if I don't have a Discovery Bank account? A Discovery Bank account (including the newly available Ðiscovery Account at zero monthly fees) is a pre-requisite for the refund to be made. Affected Vitality members who are not Discovery Bank clients, can open any Discovery Bank account by downloading the Discovery Bank app before 30 June 2022 in order to facilitate the refund, which will then take place the following Wednesday.

I'm still waiting for my flight refund, when will I receive this? We have already refunded our eligible Vitality members for bookings made on kulula.com or the Vitality Travel platform, for flights from 1 June 2022 onwards into their Discovery Bank account. Should you have not received your refund as yet, please contact Vitality on ***select option 2 and then option 1 for Travel, alternatively you can email ***