DISCOVERY SUCKS!!!

One star is one too many! I have had terrible experience with Discovery as a whole, whether it be Insure, Health, Vitality or Life... the majority of the consultants do not understand their own business and are unable to help resolve small issues.

In Feb this year I moved jobs and so had to change my medical aid. I requested that Discovery Health make my mother, who was a dependent on the medical aid, the main member and then asked them if I could have my vitality linked to my life policy.

Come September 2020 I find out from Virgin Active that I am no longer a vitality member and so I have to pay FULL premiums. In addition to that, Vitality has been incorrectly linked to my mothers medical aid, WHICH I had been paying for since March 2020.

From September to date, this matter has not been resolved. Was has occurred is that vitality has been cancelled from my mothers profile, backdated to March on my Life policy and now I am in arrears with my life policy because of Vitality. I was informed that I would receive a refund on the premiums paid for my mom's incorrect vitality and that it would be transferred to my profile, which is linked to my life policy.

Discovery went ahead and double debited my account two months in a row and requested an outstanding amount of R581.68 be paid immediately.

So today when I called to find out whats going on, I am told by creditors that i need to Speak to Life, Life informs me that they cant assist I need to speak to Medical, medical puts me back through to Vitality and so the drama goes on.

So From March to 30 Oct I have paid Discovery R2240 fro vitality linked to the incorrect profile (my moms). Now in November they have backdated Vitality linked to my life policy to March 2020 AND have been deducting premiums for 10 months (Approx R2800). So in essence I have paid discovery R5040 for Vitality that i have not benefitted from at all.

When I requested a refund, they say to me that its not possible. This to me is THEFT!!!! And Discovery should be taken to task for this. I want to cancel my Vitality with them and I requested a full refund, but with the level of incompetence I have experienced with DIscovery staff over the last few years, I have little hope that the problem will be resolved.

I will be lodging a complaint with the Ombudsman.