Discovery removing diamond without showing expiring date.

I went on my discovery app between the 20th and 27th of June 2019. I still remember this clearly as I asked my husband to please access the account. And we where in Nelspruit.

And there was no sign that my diamond was going to expire.

The following week when we got back I went on the app again and noticed my diamond is gone.

I then contacted Discovery with the complaint. They then informed me that the diamond expires after 12 weeks. No where is there a place to track when I got what. I was then informed that I would have gotten a notification which I did not. Then they said o no wait its not a notification it just shows when it will expire. But it did not!!

They then told me at their back end it showed I was never logged on. I don’t understand why I would see what I see and know what I saw. I told her how can I prove what I saw and that I did log in. She rep**** I had to take a screen shot.

So now I have to go and pencil down the date I get coins and diamonds to be aware of when they expire coz this is not available on the app so when a diamond hoes away they like o well your fault. And now I have to take weekly screenshots for when this happens again. Really is this how Discovery is going to sort out my issue??

I am not the only person that has complaints about your app. There are bugs that needs to be sorted out and you know it. And I am patiently waiting for my diamond to be replaced before the other one expires which i have no idea when it will be since I never penciled it down.

You are also welcome to aak your app designers to add that little feature in. A lot of people would appreciate seeing when they got the diamond or coins and when they will expire anytime they go on the app. This is like such a basic add on you can do.

And the second time I logged a complaint I was told they would get back to me. It has been a week no response.