1 reviews | Active since Oct 2011
Discovery refusing to refund Team Vitality cancellation
<p>I joined team vitality only to make use of the shoe booster benefit (this is a requirement for the benefit). I then went to purchase my shoes from Sportsmans Warehouse, but as it turns out, Sportmans Warehouse do not have my shoe size in stock at any of their branches. I then requested Discovery to cancel my Team Vitality membership with a refund (within 7 days of joining). I got the reply that they have a 'no refund' policy. </p> <p>This is ridiculous as I cannot make use of the benefit, but still need to be a team vitality member against my will. I believe it's my right according to the consumer protection act to cancel any membership fee within 7 days in the cooling off period.</p> <p>I am extremely disappointed as I do not want to be a Team Vitality member anymore. Why can they not refund me????</p>
Good Morning Reita,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good Morning Reita,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
