Discovery refuses to allocate parkrun points

<p>I registered on parkrun, printed my barcode and completed the 5 km walk at the Botanical Gardens on 20 Aug. Received my token at the end, but was missinformed by a Vitality lady at the endpoint that I need not scan my barcode. Discovery now refuses to allocate my 300 points on the basis that I did not ask the Vitality representative's name! This in spite of providing them with my parkrun tegistration, token as well as my activity during the event that can be tracked on the app. Be warned, Discovery will seek any excuse not to treat customers fairly. Also remember to "reset" your Apple watch by pressing both buttons on the right hand side, should your watch not record your heartbeat correctly- something Vitality's call centre seem to be ******** about as welll.</p>